mehealth for ADHD FAQ

Frequently Asked Questions

Where is my patients’ data stored?

Your data, and your patients’ data, are stored in a highly secure facility that has been specifically designed to deliver services to medical application providers. The data are regularly backed up so there is no danger of accidental data loss or deletion.

Is my patients’ data secure?

Your patients’ data is highly secure. The facility in which the data are stored is itself physically secure. It is designed with a large capacity for handling sensitive medical data, all of which is encrypted as it is securely recorded and backed up.

Can I try the software before I subscribe?

The software is free to all providers who participate in the NIH-funded research project. If you would prefer not to participate in the research project, we will allow you to try the software for 30 days before you commit to a full-price subscription.

How long is the subscription?

Research participants will have free access to the software through October 2023. If you are not participating in the project, the subscription can be monthly or yearly. You can stop your use of the service at any time by simply cancelling at the end of your current payment period.

Where was the software designed and developed?

The software was originally designed and developed by clinicians at Cincinnati Children’s Hospital Medical Center (CCHMC).

How many patients have been helped by mehealth for ADHD?

Thousands of patients, and their parents and teachers, have used or been helped by mehealth for ADHD. There are currently more than 40,000 patients using the system.

What do parents and teachers think of the system?

Many doctors have told us that parents and teachers really like the system. This is usually because it delivers a level of interaction and response that simply isn’t possible using paper assessments. They also like it because significantly reduces the time taken to assess, treat and subsequently manage children with ADHD.

Is the system installed locally, or is it hosted?

The system is cloud-based on the internet, so it’s available wherever you are.

Can I rely on the system always being available?

The hosting service we use specializes in providing online services for medical applications, and is provided with a guarantee of “five nines” (i.e. 99.999%) availability.

What operating systems does it support? Does it run on Windows, OS X or Linux?

Because the system is hosted, it runs in any web browser and is therefore available on any operating system, provided it has access to the internet.

What’s the best browser to use to access the system?

Any modern browser will work. That includes the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, Opera and Version 8 or later of Microsoft Internet Explorer.


How much stuff do I have to enter/how long does it take before I can start using the system for real?

The software was designed for minimal input. If you choose to participate in the research project, you will be required to consent to participate, complete a brief demographics form, and approve the terms and conditions. Once your account is verified, you will be able to use the software.

Is there a limit on the number of practitioners or patients?

There is no limit on the number of clinicians or the number of patients. Each system allows for a practice administrator in addition to the clinicians. There is a subscription charge based on the number of clinicians. There is no charge for, and no limit to, the number of patients.

Does the system help me earn MOC or CME credits?

The system is designed to allow you to use your actual practice with real patients to earn up to 25 MOC part 4 credits annually. We do not offer the option to earn CME credits.

If I stop using the system, can I save, or export, my patients’ data?

Yes, there are exporting capabilities built into the application. You can also contact mehealth support for assistance.

Is mehealth for ADHD integrated with EHR?

The mehealth for ADHD system is currently integrated with EPIC and Cerner, with more to come.

What guidelines or clinical sources were used to create the system?

The process built into the system is based on the American Psychiatric Association (APA) Diagnostic and Statistical Manual of Mental Disorders (DSM-5) and American Academy of Pediatricians’ “Clinical Practice Guideline for the diagnosis, evaluation and treatment of ADHD.”

Can I get a discount from the list price when I move to a paid subscription?

mehealth for ADHD is free if you are participating in our NIH-funded research project. If you are not participating in the project, we offer a discount if you pay for a year in advance with a credit card or other recurring electronic payment. We also offer special terms for non-profit and certain other organizations. Please view the product pricing or contact us for more details.

I need to request a change or amendment to the license and/or business associate agreement. How do I start that process?

We are encouraging one standardized, paperless mehealth license and business associate agreement. This approach helps us minimize our own internal costs for software dissemination. However, if your institution is requiring changes or amendments, please contact us.

Before we submit a license, our organization requires some internal documentation (e.g. vendor applications, security evaluations). Who can help with completing that?

Our application is fully HIPAA compliant with all privacy and security policies, procedures, transactions, and code sets. The software and data are firewalled and access-restricted. We conduct annual scans and correct any vulnerabilities. Activity logs are maintained of all user activity. PHI is secured through encryption and password-protection. Moreover, data is protected with robust back-up processes. If additional details are required concerning technical specifications or security, please contact us.